Prescriptions for medicines taken regularly can be obtained by several different methods.

Telephone

You can phone the 24-hour repeat prescription line on 016973 44668 which has a pre-recorded message with full instructions and is accessed by surgery staff throughout the day or the next working day if messages are left after surgery closes or at the weekend.

Prescription Ordering Online

Patients can now order their repeat prescription online via Patient Access.

Register Online for Patient Access Order your Prescription Online

Visit the Surgery

You can call into the surgery and complete a request form which is kept in the entrance or just drop off your completed printed form that you received with your last prescription.

Local Pharmacies

You can also use the local pharmacy to order your repeat medication and they will make the request to us on your behalf.

Please allow at least 24 hours (1 working day) notice to collect from surgery and 48 hours (2 working days) notice to collect from a pharmacy.

EPS – Electronic Prescription Service

If you collect a regular prescription from the same pharmacy each time then why not sign up to the electronic prescription service. There would no longer be any need for someone to collect your prescription and take it to the pharmacy to be dispensed, instead, an electronic prescription would be sent to your nominated pharmacy.

This computerised prescribing system sends your prescriptions directly to the pharmacy quickly and efficiently. It is easy to sign up for this service all you need to do is speak to the pharmacy staff who will arrange this for you.

Medicine Manager

Rachel Sumner is our medicines manager and she acts as the first point of contact for patients, pharmacists, nursing/care homes or anyone who has a question or problem with medicines. if you have a query relating to your medication please ask to be put through to her via reception.

The main aims of medical management are improving the quality and “value for money” of prescribing for the NHS, preventing unnecessary waste of medicines, and monitoring the safety of medicines and prescribing procedures.

Repeat Prescriptions – Turn Around Times

DAY ORDERED	TIME ORDERED	PRESCRIPTION READY FOR COLLECTION / SENT TO PHARMACY #
MONDAY	BEFORE 3PM	TUESDAY
MONDAY	AFTER 3PM	WEDNESDAY
TUESDAY	BEFORE 3PM	WEDNESDAY
TUESDAY	AFTER 3PM	THURSDAY
WEDNESDAY	BEFORE 3PM	THURSDAY
WEDNESDAY	AFTER 3PM	FRIDAY
THURSDAY	BEFORE 3PM	FRIDAY
THURSDAY	AFTER 3PM	MONDAY
FRIDAY	BEFORE 3PM	MONDAY
FRIDAY	AFTER 3PM	TUESDAY

Our repeat prescription pathway is in place in order to provide a safe and efficient service for patients. Repeat prescriptions will therefore only be processed outside of this pathway in exceptional circumstances.

Please allow at least 24 hours’ notice for a prescription to be collected at the surgery, or passed to your nominated pharmacy.

It is quick and easy to order your prescriptions online. If you do not already have online access please ask a member of our reception team and they will get you started!

# Collection of medication from nominated pharmacy is subject to additional time, over which the surgery has no control.