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There have been changes made to the national annual flu vaccination programme this year. All patients aged 65 years and over will receive the new trivalent adjuvanted flu vaccination FLUAD and patients aged 18years – 64 years old and who suffer from any of the following will receive the quadrivalent flu vaccination this year:
- Diabetic patients
- Patients who suffer from heart disease
- Patients who suffer from kidney, liver or neurological disorders
- Patients with difficulty fighting infection (e.g. chemotherapy patients)
- Patients with respiratory diseases e.g. COPD and asthma (must have been prescribed a steroid inhaler within the last 12 months)
- Pregnant women
- Patients living in long-stay residential care homes
- People who care for a family member
Children who are eligible for the flu vaccination will receive Fluenz Tetra, a nasal (needle free) flu vaccine. All children aged 2 & 3 years old on 31/08/2018 are eligible for the flu vaccination at the practice. Also any children under 18 years old who suffer from any of the conditions listed above can also receive the nasal flu vaccine at the practice.
Children aged 4-9 years old will be offered the vaccination in school, please be aware we can not provide this at the surgery if vaccination is missed.
We have been given set dates for the delivery of our vaccinations which are outside of our control and this will impact on the appointments we can offer. Separate sessions will be arranged for the two vaccine groups. If you cannot attend your original appointment we will be able to offer an alternative but this may not be immediately.
First appointments for patients in ‘At risk’ groups will be offered from mid-September.
First appointments for patients aged 65years and over will be offered from the start of October.
We aim to have completed all vaccinations by late November.
We ask that you are patient and wait to receive your invite from us.
Margaret Story retired at the end of July after working in the practice as an Receptionist/Administrator for over 14 years.
We would all like to wish Margaret a long and happy retirement.
We would like to welcome Stephanie Sharp to the team. Stephanie joined the administration team in July, working as a Coding and Workflow Co-ordinator, which involves processing all the information we receive into patients records.
We are delighted to welcome Stephanie to the team.
Another warm welcome to Deborah Sloan. Deborah joined the team in July as a health care assistant. Some of you may remember Deborah working here a few years ago.
We are pleased to welcome her back.
A warm welcome to Paula Rowland who joined the team in April as a healthcare assistant. Paula previously worked as part of the community nursing team in Dalston.
We are delighted to welcome Paula to the team.
We were sad to have said goodbye to Rosalind, Senior Administrator, who had been with us almost two years.
We would like to wish her all the best for the future.
Anne Wright retired at the end of May, after working in the practice as a healthcare assistant for over 15 years.
We would all like to wish Anne a long and happy retirement.
We were very sad to have to say ‘goodbye’ to Dr Anna Turnbull, who has retired from the practice after working in Wigton for over 27 years. Dr Turnbull retired from clinical work on 13th April but has continued to work in the practice to provide some management support until the beginning of June.
I am sure we will all miss Dr Turnbull and we would like to wish her a long and happy retirement.
We appreciate that our patients are busy and wish to be seen on time. We do not wish to keep you waiting, but unfortunately there are times when our doctors do run late. There are several reasons for this and we offer some suggestions to help.
Patients come to a single appointment with many problems
This is probably the main reason the doctor does not run to time.
A ten minute appointment is usually only sufficient for the doctor to deal adequately with a single problem, although we would always give your problem full consideration if it takes longer.
If you feel you will need to spend more time with the doctor, or have a number of issues you wish to discuss, please book a double appointment.
If we have called you in for review we will not have time to deal with any other issues within the same appointment; please book an additional appointment so we can allocate the time that you need.
Patients arriving late for their appointment
Please try to arrive on time for your appointment. If you are late, every patient seen after you will probably be seen late.
Although we will usually try to “slot you in” somewhere if you are late, you may have to wait until the end of the surgery. We cannot guarantee we will be able to see you.
Other family members, friends wish to be seen at the same time
Please could we request one patient only per appointment?
No matter how quick you think the discussion will be, each consultation must be properly recorded, and it is not possible for our doctors to see two patients within a ten minute appointment slot.
Due to the nature of our work, it is inevitable that we will receive unavoidable emergency telephone calls, requests for help from other staff members, emergency consultations and home visits.
We ask for your understanding and empathy when these situations arise.