Appointments

For your protection the practice has moved to a telephone triage system for all requests for GP appointments. Please call as normal for an appointment and then an appropriate clinician will call you back. If deemed safe and necessary you will be invited in for a face to face consultation later in the day.

As we are under increase pressures due to the coronavirus outbreak, the number of routine appointments available is reduced. Please consider carefully whether you need to come to the surgery at this time.

All online appointment bookings have been suspended due to the Coronavirus outbreak, to book an appointment please telephone our Reception on 016973 42254.

PATIENTS GIVEN APPOINTMENTS AT OUR RED HUB DURING COVID-19 OUTBREAK:

During the current COVID-19 outbreak, patients experiencing certain symptoms (breathing issues and / or fever) and who have been telephone assessed by a GP to need a face-to-face examination will be called to our local ‘Red Hub’.

More information regarding our local ‘Red Hub’ can be found on our home page under ‘Latest Surgery News’

Appointment System

All appointments during the COVID-19 outbreak are by telephone triage only. Face-to-face appointments are by invitation only.

PLEASE ENSURE WE HAVE YOUR CORRECT CONTACT DETAILS

Register Online for Patient Access Book an Appointment Online

We run a successful advanced access appointment system which is monitored and adjusted to ensure availability for patients at busy times.

We have GP appointments available throughout the day starting at 8.30am with the last ones scheduled at around 5.30pm.

Practice Nurse and Health Care Assistant appointments are available throughout the day from 8.00am until 6.00pm.

Urgent problems will be dealt with on the same day but not necessarily by your usual doctor.

If you are unable to keep your appointment, please let us know so that someone else has the opportunity of using it.

Visits

Please make every effort to come to the surgery to see the doctor. If you are too unwell to come and need the doctor to visit, please let us know before 10:00am, this allows the doctors to plan their day more efficiently. It is important for us to know why a visit is needed so that we can arrange them according to priority.

Who should I see at the surgery?

It is really important that we make the best use of resources so that we can continue to provide a high-quality service at the surgery and develop new services for our patients.

You don’t always need to make a GP appointment to get what you need. Other members of the team may be able to help you. When making an appointment, please do not be offended if the receptionist asks what your appointment is for. They are just trying to make sure you see the most appropriate person.

The list below should help you to know who to see or speak to regarding your query.

  • Blood tests – book with a healthcare assistant
  • Blood pressure check – book with a healthcare assistant
  • Warfarin monitoring – book morning or afternoon appointment with a healthcare assistant (the test is done in the surgery with an instant result)
  • Vitamin B12 injections – book with a healthcare assistant
  • NHS health check – for those aged 40-74 if you wish to have a general health check please make an appointment with a healthcare assistant
  • Cervical smears – book with a practice nurse
  • Routine contraceptive pill checks – book with a practice nurse
  • Contraceptive implants insertion or removal – book with Dr Louise De Cornet or Dr Jane Cooper
  • STI screen – book with Dr Louise De Cornet, Dr Jane Cooper or a practice nurse
  • Leg ulcers – book with a practice nurse
  • Dressings and wound care – book with a practice nurse
  • Minor injuries – book with a practice nurse
  • Travel advice, including immunisations – pick up a form at reception or download it and once completed drop it off and make an appointment to see a practice nurse
  • Asthma review – book with Louise Twentyman, practice nurse
  • Newly pregnant – ask reception for a booking appointment with the midwife. You do not need to see a GP first.
  • Podiatry (Chiropody) – ask for a self-referral form at reception desk
  • Want to stop smoking – contact a pharmacy offering a stop smoking service
  • Enquiries regarding Ophthalmology (eye) clinic held at the surgery, please ask to speak to Judith on 016973 41837
  • Enquiries regarding immunisations – if you wish to check whether you are eligible, please ask to speak to Lauren
  • Completion of insurance or other forms and other administrative tasks – leave the request at reception for the doctor who will complete for you (there may be a fee to pay)
  • Enquiries about hospital treatments/test results – contact the secretary of your consultant directly at the hospital
  • To obtain a disabled parking badge – apply online at www.gov.uk
  • To discuss problems relating to the supply of medication by the pharmacy – discuss with the pharmacist first or alternatively ask to speak to Rachel, our Medicines Manager
  • Repeat prescriptions – ring the repeat prescription line on 016973 44668 or register for patient online services to order online.

Ear Syringing – Unfortunately we no longer offer ear syringing here at the practice. Please click here to read the following self-help guide if you think there is a build up of wax in your ear. However if you think that you have any of the following symptoms – pain, discharge, deafness or buzzing, foreign bodies in your ear or dizziness you may wish to book an appointment for the Practice Nurse to check your ears. If after checking your ears the Practice Nurse thinks ear syringing is required a referral can be made to the ENT department at the hospital. 

Coronavirus (COVID-19)

The NHS and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.

If you have a high temperature, new continuous cough or a loss of, or change in your normal sense of taste or smell please do not attend the surgery.

NHS 111 |Government Stay At Home Guidance |NHS Information Page